Protocall Design, LLC - Shipping and payment methods

Payment methods

We must charge sales tax for sales inside of Kansas. This includes orders from Missouri residents who will be picking up their order at our shop. All other states' sales tax is the responsibility of the purchaser.

PayPal
We will send you an invoice by e-mail and we ask that you use the invoice number as the reference for the payment.
Credit Card
Please do NOT e-mail your credit card details. E-mail is very insecure, and any number of people can intercept it between you and us and get your credit card information. We can call you to get your card number if you wish to pay this way. We will eventually be set up to take credit cards online.
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Shipping methods

We ship USPS Flat Rate Box (small for most products, medium where required), fully insured, the business day after receipt of payment. We experimented with sending sights by first class mail, but frequently the sights got lost in transit. Sending by USPS Flat Rate Box allows us to insure and track your order the most cost-effective way possible. The only products we ship first class are fiber-only orders. Those are shipped in a bubble envelope, uninsured, to keep shipping costs to a minimum.

Shipping charges are rounded up to the nearest dollar. While we use USPS flat rate boxes, it does take us some time to create shipping documents and package orders. We do not charge a handling fee, other than the round-up.

We do offer the option of shipping via UPS or other mode, but we don't know those rates as well as the USPS Flat Rate box rates, so you will have to ask for an estimate. If you would lke your order shipped the same day, please see Expedited orders for more information.

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International orders

All prices are in U.S. dollars.

We will ship packages through the United States Postal Service, Priority Mail International, except for low-weight packages sent to Canada valued less than $100.00.

Import duties are the responsibility of the purchaser, and are not included in shipping fees. We will not issue any refunds if you refuse to pay customs fees required to receive your package. You may or may not be charged duties or taxes. While we have no way of knowing in advance whether you can expect to be charged tariffs, we can provide you with the 6-digit Harmonized System (HS) code so you can determine whether that tariff code requires that duties be paid to receive your items.

PLEASE NOTE! We cannot alter the HS code, mark items as gifts, or alter the values on customs forms. To do so would be considered fraud by the U.S. and foreign governments and would jeopardize our privilege to export to your country.

UPDATE!

At this time, while we do have some of our products classified for export as EAR99 - NLR (no license required), we are not yet prepared to ship internationally, except to Canada. We need to make sure we comply with all U.S. export laws and the import laws of the various countries in which interested potential customers reside. We are working on getting that information so that we can export. We appreciate your patience.

Australia is next on the list.

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Expedited orders

We handle product orders and prototyping jobs in the order they are received. Sometimes this means the lead time for your prototyping job will be longer than desired. For a fee (determined on a per-job basis), you can request that your prototyping job be expedited. Please inquire about cost if you need this service.

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